Neutrino Valk 5M

Shipping is done via Royal Mail, stock is located in Peterborough, United Kingdom so should arrive to UK addresses within a few days, international shipping may take a bit longer and transit times can vary significantly.

For most items I currently offer two shipping methods:

Tracked 24 for £3.95: around 98% of orders arrive next day after dispatch with this method

Tracked 48 for £2.85: usually takes 2 days after dispatch but does vary.

For orders weighing under 50g I offer these two shipping methods:

1st class for £3.95 which usually arrives next day

2nd class for £2.85 which usually takes 2-3 days

For customers outside the UK:

International Standard: non-tracked service that usually takes about a week but can take longer, please do not be surprised when the 'tracking number' you receive doesn't work, it isn't meant to.

International Tracked and Signed: tracked service that usually takes about a week but can vary.

You are responsible for checking local import and tax laws and are responsible for paying any taxes you may incur when the item arrives in your country. Please ensure your address is findable by your local postal services, I would suggest putting your address into Google Maps to make sure it is findable.

Returns

If the item is faulty:

If you find a fault with the product within 30 days that significantly restricts your ability to use it you may request to return it for fixing or a replacement if fixing is not possible. Once you have provided reasonable evidence that the product is faulty and cannot easily be fixed then you can return it to 128 Valley Road, Loughborough, LE11 3QA.

I will then attempt to fix it myself, usually I will be able to easily fix it and can then send it back to you quickly, if I am unable to fix it then I can offer a replacement of the product or a refund or similar product if the item is no longer in stock.

Please note that if a cube pops, this is not a reasonable justification for a return, all good cubes have the potential to pop occasionally, if it happens frequently you should consider tightening the tensions or turning more smoothly. Learning to fix popped cubes is an important part of your growth and development as a cuber, it is a very useful skill to develop, I have some tutorials on fixing pops on my youtube channel and there are obviously many more online.

If the item is not faulty

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To commence a return please email daniel@speedcubing.org providing your order number and reason for the return.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at daniel@speedcubing.org

Shipping
To return your product, you should mail your product to: 128 Valley Road, Loughborough, LE11 3QA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.